Terms and Conditions

Warranty

We stand by the quality and workmanship of our partners, so you always have peace of mind when choosing us to design your project. 

 

Throughout the design and build stages, our Designers and Project Managers constantly check that work and products are free from material and manufacturing defects. To ensure we've got you covered, the vendors we partner with also offer a warranty on their work - this guarantee by our partners is written into your paperwork so you can relax knowing you're protected the moment you select us.  

 

Furniture and Accessories
Warranties vary between our vendors and products, with vendors and manufacturers offering a minimum of 12 months protection on their manufacturing and products. 

 

Renovation work  
Your selected contractor's work is guaranteed for 3 - 12 months by them, depending on the contractor you select and the value of your project. Don't worry, we're on hand to advise you on the best fit for you! 

 

You are welcome to use choose your own vendors for part or all of your projects. We'll vet their quality to make sure we're confident they can deliver our design to your expectations and negotiate the best deal for you, and all the while having them provide a warranty on their products and manufacturing for you!  

Payment

Depending on the Service you select, we will divide your fee and order costs into 2 or 3 payments throughout your project. 

Styling

The Styling Package includes remote design consultation, design proposal and ordering support. Additional services may be requested and will be charged in your next bill. 

Payment Terms for Styling Design Services:

  • 50% of estimated project value to book Hmlet Interiors. 

  • 50% of project value + any additional orders due on handover 

 

Payment Terms for orders:

  • 50% of order value upon confirmation

  • 50% of order value due on handover 

Express

The Express Package includes design consultation, design proposal, ordering support and on site project management. Additional services may be requested and will be charged in your next bill. 

Payment Terms for Express Design Services, order value and Project Management Services:

  • 50% of estimated project value to book Hmlet Interiors. 

  • 30% of project value + 100% requested additional services: upon confirmation of design package

  • 20% of project value + 100% additional orders: upon handover 

Bespoke

The Bespoke Package is fully customised and customisable based on the requirements of the project. Basic services can include design consultation, design proposal, tender and ordering support and on site project management. Additional services may be requested and will be charged in your next bill. 

Pricing is for Hmlet Interiors consultation only and excludes any construction, product and associated costs.  Clients will pay for orders directly with selected Vendors as per their Payment Terms. 

Payment Terms for Bespoke Design Services and Project Management Services:

  • 50% of estimated project value to book Hmlet Interiors. 

  • 30% of project value + 100% requested additional services: upon confirmation of design package

  • 20% of project value: upon handover 

Please note

  • Pricing is in Singapore Dollar ($) unless otherwise stated 

  • Pricing excludes all applicable taxes and local GST

  • Payment is due within two (2) weeks of invoice date

  • Overseas transport and accommodation costs are additional (if required) 

 

Additional charges

  • Two minor design revisions to the draft Design Package are included within the fee for Stage 1. Further design revisions or major design amendments may be requested at $60/hr.
  • Major design amendments or minor design revisions to the client approved Design Package can be requested at $60 per hour. 

  • 3D Visuals (or Renders) are not included in these services (unless stated) and are charged at $300 per view.

The small print

PROJECT MANAGEMENT AND ASSOCIATED SERVICES AGREEMENT – TERMS & CONDITIONS

OPERATIVE PART

  1. ENGAGEMENT

    1. The Client engages HMLET to carry out the Services on an exclusive basis, and HMLET agrees to perform those Services, in accordance with this Agreement. 

    2. Limited Delegation

    3. HMLET may delegate the performance of the Services to any person within its organisation or to an affiliate.

    4. HMLET may, upon written notice to the Client, subcontract its Services (in part or in its entirety) under this Agreement.  In the event that part or all of the Services are subcontracted, HMLET shall remain fully responsible to the Client in respect of the Services carried out by such HMLET Subcontractor and the HMLET Subcontractor’s compliance with this Agreement.

    5. HMLET shall not hold itself out as having any authority to bind or represent the Client except as provided under the terms of this Agreement.

  2. CONTRACT DOCUMENTS

    1. Contract documents The documents listed above as the Contract Documents shall form this Agreement.
       

  3. TERM AND TERMINATION   

    1. This Agreement commences on the start date set out in above and shall remain in full force and effect until the end date set out above.

    2. HMLET may terminate this Agreement for convenience at any time upon giving 14 days’ notice in writing. Please note this does not affect any agreements between Client and Vendors which may have differing termination terms.

    3. Either Party may also terminate this Agreement upon giving 7 days’ notice in writing to the other Party in the event of any default or breach under this Agreement that is not cured within that period
       

  4. HMLET’s OBLIGATIONS

    1. HMLET warrants that (i) it has the authority to enter into this Agreement and to perform and observe all of its terms; (ii) this Agreement has been duly executed by it and is a legal, valid and binding agreement enforceable against it in accordance with this Agreement; and (iii) it is licensed, qualified, competent and experienced and is able to provide the Services to that standard as required by Client and all personnel engaged by it in connection with the Services are qualified, competent and experienced to perform the Service.

    2. Hmlet will perform the Services in accordance with the methods, practices and standards of diligence and care normally exercised by similarly qualified and experienced service providers in the comparable market, and in compliance with all applicable laws.   
       

  5. CONSULTANTS AND CONTRACTORS

    1. HMLET may:

      1. negotiate terms and conditions on behalf of the Client for the engagement of consultants and/or contractors; 

      2. obtain the Client’s approval to the terms and conditions of engagement of consultants and contractors prior to the execution of contracts by any consultant or contractor; and

      3. coordinate the production and execution of any documents between Client and such consultant and/or contractor.

    2. But for the avoidance of doubt, HMLET shall not be liable nor responsible for consultants and/or contractors save for the Services as set out in this Agreement.
       

  6. VARIATIONS 

    1. A variation may be requested by either Party at any time.  

    2. HMLET shall not be obliged to make and implement any variation to the works until the Client approves the variation and the value of the variation is determined or agreed mutually.

    3. HMLET may refuse a variation instructed by the Client if:

      1. it cannot readily obtain the goods and resources required for the variation;

      2. it will have a material adverse effect on the safety, suitability or practicability of the works;

      3. it will have a material adverse effect on the health and safety of any person;

      4. it gives rise to a breach of any applicable laws; or

      5. it will cause an existing approval to be revoked.
         

  7. COMMENCEMENT AND COMPLETION OF THE WORKS 

    1. The Client shall give HMLET possession of the Site by the Scheduled Site Possession Date.  

    2. Subject to any extension of time that may be granted by the Client, HMLET shall achieve practical completion of the works on or before the Scheduled Practical Completion Date. 

    3. The Works shall be regarded as practically complete when the works have been substantially completed in accordance with this Agreement except for any minor outstanding work and defects which will not substantially affect the use of the works for their intended purpose.

    4. If HMLET considers that the works have achieved practical completion, HMLET shall notify Client in writing to that effect. 

    5. Within seven (7) days of receipt of such notice, Client shall inspect the works and either:

      1. issue the Certificate of Practical Completion to HMLET if the works have reached practical completion; or

      2. give instruction to HMLET specifying all defects which are required to be remedied by HMLET before the works are regarded as practically complete.

      3. The procedures set out in this clause shall be repeated upon HMLET having completed the remedy in respect of the defects specified by the Client and HMLET having notified the Client.​

    6. If the Client does not issue a Certificate of Practical Completion or give instructions to do so within the seven (7) day period required, practical completion of the works shall be deemed to have occurred after seven (7) days. 

    7. If HMLET fails to achieve practical completion of the works by the Scheduled Practical Completion Date, HMLET shall pay to the Client Liquidated Damages calculated at the rate stated above from the Scheduled Practical Completion Date until the date of practical completion of the Works as certified in the Certificate of Practical Completion or the date of termination of this Agreement (whichever is earlier). HMLET’s aggregate liability to pay Liquidated Damages shall not under any circumstances exceed the amount specified above. Such Liquidated Damages shall be the Client’s sole remedy for delay or disruption and is in substitution for and excludes the Client's rights and remedies, including the right to recover damages under or in connection with this Agreement or under any applicable laws or otherwise.
       

  8. EXTENSION OF TIME

    1. The Scheduled Practical Completion Date may be extended until such further date(s) as may reasonably reflect any delay in the practical completion of the works which has been caused by any one or more of the following: 

      1. adverse climatic conditions;

      2. Force Majeure Event;

      3. any change in applicable laws;

      4. variation;

      5. unforeseeable shortages in the availability of personnel or resources caused by epidemic or governmental actions;

      6. act of prevention or breach by the Client of any of its obligations under this Agreement; and/or

      7. any other ground for extension of time expressly mentioned in the Contract Documents,
        (each a “Delay Event”). ​

    2. If HMLET considers itself entitled to an extension of the Scheduled Practical Completion Date, it shall give notice to the Client’s Representative stating it is a notice under this clause.  
       

  9. DEFECTS AND LIABILITY PERIOD

    1. There shall be a defects liability period for the duration stated in the Reference Schedule (“DLP”).  The DLP shall commence on the date of practical completion of the Works as stated in the Certificate of Practical Completion.
       

  10. FEES AND PAYMENT

    1. Client agrees to pay HMLET the amounts and at the times set out in Schedule 2 for the provision of the Services by HMLET, upon the provision of an appropriate invoice.

    2. HMLET shall issue its invoice in accordance with the payment terms set out in Schedule 2.
       

  11. TAXES

    1. The Fees and Reimbursable Costs exclude all applicable Local Taxes. 

    2. All applicable Local Taxes which are payable or due in connection with or arising from the execution or implementation of this Agreement shall be borne by the Client, including in relation to the Fees. Should any such Local Taxes be payable, HMLET shall be entitled to issue an invoice to the Client for such local taxes.  
       

  12. CONSEQUENCES OF TERMINATION 

    1. In the event of the termination, HMLET shall:

      1. cease to carry out the Services; and

      2. hand over possession of the Site to the Client; and 

    2. In the event of termination, Client shall pay to HMLET:

      1. the value of the work up to the date of termination or suspension which shall include:

        1. the amounts payable for any work carried out for which a price is stated in this Agreement;

        2. any cost which was reasonably incurred by HMLET in the expectation of completing the works; and

        3. the cost of repatriation of HMLET’s staff and labour employed in connection with the works; and

      2. the amount of any loss or profit or other loss or damage sustained by HMLET as a result of this termination or suspension.
         

  13. INSURANCE 

    1. HMLET shall, at its own expense, take out and maintain the insurances set out in the Reference Schedule as “HMLET Insurance” for the duration of the Works.

    2. The Client shall, at its own expense, take out and maintain the insurances set out in the Reference Schedule as “Client Insurance” for the entire duration of the Project. The Client shall procure that such insurances shall contain a provision to the effect that the insurers have agreed to waive all rights of subrogation against HMLET and the Client and shall name HMLET as an additional insured. The insurance certificate for such insurances shall provide that the insurer will give the Client and HMLET not less than thirty (30) days’ written notice prior to policy cancellation or non-renewal of the applicable insurance.  
       

  14. INDEMNITIES

    1. Subject to clause 15, HMLET indemnifies and shall keep indemnified the Client from and against third party claims and losses as may be brought against Client or incurred or suffered by Client to the extent caused by:

      1. HMLET’s gross negligence, fraud or wilful misconduct; or

      2. any death or personal injury to any person caused by a negligent act or omission of HMLET. 

    2. Subject to clause 15, the Client indemnifies and shall keep indemnified HMLET from and against third party Claims and Losses as may be brought against HMLET or incurred or suffered by HMLET s to the extent caused by: 

      1. HMLET having acted on the instructions or with the implied or express approval or consent of the Client and/or the Client’s representative;

      2. the Client’s and/or the Client’s representative’s breach of its obligations under this Agreement;

      3. the Client’s and/or the Client’s representative’s negligence, fraud or wilful misconduct; or

      4. any death or personal injury to any person caused by a negligent act or omission of the Client and/or the Client’s representative. 
         

  15. LIMITATION

    1. Neither Party shall be liable to the other Party for direct or indirect lost profits or revenue or for indirect, incidental, consequential, exemplary, punitive or special damages, regardless of the form of the action or the theory of recovery, even if such party has been advised of the possibility of such damages.  In no event shall HMLET’s aggregate liability in connection with this Agreement exceed the amount of fees paid under this Agreement except in relation to personal injury caused by negligence or any other matter that cannot be excluded by law. 

    2. Any liability on the part of HMLET, its employees, agents, consultants or contractors for or in respect of any claim or loss arising out of or in connection with this Agreement is limited in the aggregate to the cap on liability amount set out above, and the Client hereby releases HMLET from any and all claims and liability in excess of this amount (whether or not such liability results from or involves negligence and whether or not such claim or loss is based on contract, warranty, guarantee, indemnity, tort, statutory duty (to the extent it possible to exclude such liability), equity, strict liability and any other legal theory. 

    3. Notwithstanding anything to the contrary in this Agreement:

      1. HMLET is not and shall not be regarded to be in breach of this Agreement if any such alleged breach arose as a result of or in consequence of:

        1. any instruction or direction, or a failure to instruct or direct, by the Client and/or the Client’s representative; and/or

        2. any act or omission on the part of the Client and/or the Client’s representative or of a third party not otherwise subject to the control of HMLET; 

      2. any liability of a Party under or arising from this Agreement shall be reduced proportionately to the extent that any act or omission of the other Party or its employees, agents or representatives contributed to such liability.
         

  16. DISPUTE RESOLUTION & GOVERNING LAW

    1. This Agreement shall be governed by and construed in accordance with the laws of the Jurisdiction and the parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of the Jurisdiction.
       

  17. CONFIDENTIALITY AND PERSONAL DATA

    1. Neither Party can release to any third party information concerning this Agreement, the works or the operations of the other Party except:

      1. to the extent that a Party can show that it is necessary for the implementation of the works;

      2. to comply with applicable laws or any stock exchange listing rule;

      3. to enable a Party to properly perform its obligations under this Agreement;

      4. for the purpose of obtaining professional advice in relation to this Agreement;

      5. where information is in the public domain not as a result of a breach of this Agreement by either Party; or
         

  18. INTELLECTUAL PROPERTY

    1. Drawings to remain property of the Client.
      All drawings, specifications and other documents which are created specifically for the Services and at the sole cost of the Client are and will remain the property of the Client and must not be used for any other project or works except by agreement with the Client.

    2. HMLET’s property right
      The Client acknowledges that in carrying out the Services, HMLET may utilize pre-existing proprietary methodologies, tools, models, software, procedures, documentation, know-how and processes owned by or licensed to HMLET (“HMLET Materials”) which remain the property of HMLET. If any HMLET Materials are incorporated into a deliverable or furnished in conjunction with the Services, HMLET will be conclusively deemed to have (at no additional cost) granted to the Client a perpetual, worldwide, royalty-free, non-transferable, non-exclusive license to use, execute, reproduce, display and perform the HMLET Materials in conjunction with the Services.

       

  19. VALIDITY OF NOTICES

    1. Notices
      A notice, consent or other communication under this Agreement cannot be effective unless it is:

      1. in writing, signed by or on behalf of the person giving it;

      2. addressed to the postal address or email address specified for the recipient above (as varied by any notice); and either:

        1. hand delivered to the recipient’s address;

        2. sent by pre-paid mail (by airmail, if the addressee is overseas) to that person’s address; or

        3. sent by electronic mail to the recipient’s email address. 
           

  20. GENERAL

    1. Entire Agreement 
      This Agreement is the entire agreement between the Parties and supersedes all previous agreements, representations and undertakings between the Parties.

    2. Assignment 
      Neither Party may assign, transfer or novate any of its rights and/or obligations under this Agreement without the other Party’s prior written consent. 

    3. Successors and assigns 
      The Agreement will be binding upon and will continue for the benefit of the Parties, and their respective successors and permitted assigns.

    4. Waiver 
      A waiver on the part of either Party of any term, provision or condition of this Agreement shall not constitute a precedent or bind either Party to a waiver of any succeeding breach of the same or any other term, provision or condition of this Agreement.

    5. Cumulative rights
      All remedies, rights, undertakings, obligations or agreements of the Parties arising by law, this Agreement or otherwise shall be cumulative and shall not limit any other right, remedy, undertaking, obligation or agreement of such Party.

    6. Force Majeure

      1. Neither Party shall be liable for any default or delay in the performance of its obligations under this Agreement to the extent that such default or delay is due to circumstances beyond its reasonable control and unknown to it at the date of this Agreement (“Force Majeure Event”),  Force Majeure Event shall include fire, flood, earthquake, diseases, epidemic, elements of nature or acts of God, acts of war, terrorism, government acts, strikes and legislative constraints, unavailability of utilities and services, electric power and telecommunications services and any other similar cause beyond the reasonable control of a Party. 

      2. The affected Party shall notify the other Party promptly after it determines that its performance is hindered, delayed or adversely affected by a Force Majeure Event and shall make reasonable efforts to mitigate the effects of the Force Majeure Event.  In each and every Force Majeure Event, the affected Party will be excused from any performance or observance (or further performance or observance ) of the obligations so affected for as long as such circumstances prevail.  The affected Party shall use reasonable efforts to recommence performance or observance of the affected obligations whenever and whatever extent possible without delay.

    7. Further assurances
      Each Party shall, at its own expense, do anything the other Party reasonably asks (such as obtaining consents, signing and producing documents and getting documents completed and signed) in order:

      1. to bind the other Party and any other person intended to be bound under this Agreement; or

      2. to enable the requesting Party to exercise any rights granted under this Agreement.

    8. Publicity
      Except that HMLET may take photographs of the works for use in marketing materials without the Client’s prior written approval, each Party shall:
      1. obtain the other Party’s prior written approval before publicising its association or relationship with the other Party or using the other Party’s name, logo, or trademarks (including those of its Affiliates); and 
      2. comply with any conditions imposed by the other Party on such publication or use.

    9. Third party rights
      A person who is not a Party to this Agreement has no right under any rights of third parties legislation to enforce any term of this Agreement.
 
 
 
Hmlet Interior Offices
 
Singapore
111C, Telok Ayer Street,
Singapore 068580
interiors@hmlet.com
 
 
Hong Kong
12P Smithfield,
Kennedy Town 059915
interiors@hmlet.com
 
 
 
 
Sydney
380 Illawarra Rd,
Marrickville NSW 2204
interiors@hmlet.com